Terms & Conditions
Welcome to BAAMBU. These Terms & Conditions govern your access to and use of our website and the purchase of products from our online store.
By using our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
1. About BAAMBU
BAAMBU is an online store featuring thoughtfully selected homewares, kitchen essentials, home organisation products, glassware, bathroom essentials and home accessories.
For questions about our products, orders or these terms, please contact us using the details provided at the end of this page.
2. Product Information
We aim to ensure that product descriptions, images, specifications and prices are accurate and up to date.
However, colours and appearances may vary slightly depending on your screen, lighting or device. Product dimensions, materials and other specifications should be reviewed before placing an order.
If you have questions about a product, please contact us before purchasing.
3. Prices and Payments
All prices and applicable delivery charges will be displayed during the shopping and checkout process. Any applicable taxes and additional charges will be shown where required.
Payments must be completed using the payment methods available at checkout. Orders may be subject to verification before they are accepted and processed.
If a pricing or product information error is identified, we will take appropriate steps to address it and contact affected customers where necessary.
4. Orders and Order Acceptance
After placing an order, you should receive an order confirmation containing the relevant details.
An order confirmation does not prevent us from contacting you if further information is required, an issue arises or an order cannot be fulfilled. If we are unable to fulfil an order and payment has been taken, we will arrange an appropriate refund.
Please ensure that your contact and delivery information is accurate before completing checkout.
5. Shipping and Delivery
We aim to process and dispatch orders within the timeframes communicated on our website or during checkout.
Delivery estimates are provided as a guide and may vary depending on product availability, fulfilment location, shipping method and destination. Delays may occasionally occur due to circumstances beyond our reasonable control.
Any applicable shipping fees will be displayed before you complete your purchase. Please ensure your delivery address is correct, as incorrect details may affect delivery.
Your statutory rights regarding delivery remain unaffected by these terms.
6. Returns, Cancellations and Refunds
We want you to shop with confidence. If you wish to cancel an order, return an item or request a refund, please refer to our Returns and Refunds Policy or contact our support team for guidance.
Return eligibility, procedures and any applicable conditions will be explained in that policy. Nothing in these terms removes or limits any consumer rights that apply to your purchase under UK law, including applicable cancellation rights for online purchases.
If an item arrives damaged, faulty or incorrect, please contact us with your order details so we can assist.
7. Product Availability
Product availability may change without notice. We reserve the right to correct stock information and, where reasonably necessary, limit or cancel orders that cannot be fulfilled.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
8. Website Use
You agree to use our website lawfully and responsibly. You must not attempt to interfere with website security, misuse our services, introduce malicious software or use the website for fraudulent or unlawful purposes.
We may take reasonable steps to protect our website, customers and business against misuse.
9. Intellectual Property
Unless otherwise stated, the content on this website, including branding, text, graphics, design elements and other materials, is owned by BAAMBU or used with permission.
You may not reproduce, distribute, modify or commercially use website content without prior permission, except where permitted by law.
10. Third-Party Services
Our website may rely on third-party services for payments, shipping, fulfilment, analytics and other store functions. Your use of third-party services may also be subject to their own terms and policies.
We are not responsible for the content or policies of independent third-party websites, except where applicable law provides otherwise.
11. Liability and Consumer Rights
We take reasonable care to operate our store and provide accurate product information. However, we cannot guarantee that the website will always be uninterrupted or free from technical errors.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, or excludes any consumer rights that cannot legally be excluded.
12. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our store, services or legal obligations. Updated terms will be published on this page with a revised date.
Changes will not remove rights you already have under applicable law.
13. Governing Law
These terms are subject to the laws applicable to the transaction and the consumer's statutory rights. Where permitted by law, disputes will be handled by the courts with appropriate jurisdiction.
14. Contact Us
If you have questions about these Terms & Conditions, an order or a product, please contact us:
BAAMBU
Email: hello@baambu.co.uk
Location: United Kingdom
